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Shipping & Returns

MERCHANDISE SHIPPING POLICY:
All of our orders are fulfilled by our staff; which is limited but we will strive to process and ship your order as soon as possible.

PROCESSING ORDERS:

  • Your order normally will be processed within three (3) Business days and shipped within five (5) Business days of placing your order.
  • Please make sure that your name and billing address match exactly what your credit card company shows or this will delay processing.
  • Most order status communications are done via email and phone so it is important that your email address and phone number are accurate and current.


ORDERS PLACED ONLINE

STANDARD SHIPPING SERVICES:

  • Items ordered will be shipped from our location in FLORIDA via USPS Standard Post or Priority Mail service based on weight and size.  

NEXT DAY SHIPPING / 2-DAY & 3-DAY SHIPPING:

  • We would recommend that you call these orders in to our office at (407) 846-4400 to ensure that they get processed and shipped in the correct timeframe.  

ORDER NOTIFICATION:

  • Order Received – When your order is downloaded into our fulfillment process, you will receive an order acknowledgment email.
  • Order Processed – When your payment is processed, you will receive a payment acceptance email.
  • Order Shipped – When your order is shipped, you will receive an e-mail indicating that your order shipped.

INTERNATIONAL ORDERS:

  • ALL orders placed outside of the United States need to be telephoned in to our offices at (407) 846-4400.
  • Most orders will be processed within three (3) business days and shipped USPS Parcel Post or Priority Mail within five (5) business days. Once shipped, please allow 2-6 weeks for shipping.
  • Please provide your exact delivery address to avoid any delivery delays.
  • All international orders require a valid phone number.
  • Please make sure that your name and billing address match exactly what your credit card company shows or this will delay processing.
  • Please note that your order may be subject to import duties and/or taxes imposed by customs. Some countries require the customer to pay a customs duty or tax when picking up their package. The P51 Store, Inc is not responsible for taxes and customs charges, so please check your countries policies.  

PHONE-IN ORDERS:

  • All phone-in orders will be shipped from our location in FLORIDA.
  • Orders will normally be shipped via USPS Priority Mail or Parcel Post depending on weight of product ordered.
  • We can ship USPS to both PO boxes and street addresses.
  • All orders require a valid phone number.

 
MERCHANDISE RETURN POLICY

WHAT IS THE RETURN PERIOD?

Within 30 days of the date that you receive your product.

HOW DO I MAKE A RETURN?

If you are within the 30-day return period, please contact us at our offices and we will be happy to assist you with your return. Merchandise must be unused. All merchandise must be shipped back in its original packaging and the package must not be defaced in any way. A copy of your invoice and/or packing slip must accompany your return.

HOW DO I CONTACT THE P51 STORE?

Please call (407) 846-4400 or email Info@Stallion51.com

IN WHAT FORM WILL I RECEIVE MY REFUND?

You will receive your refund through the means that your purchase was made, whether by credit card, check, or cash. If receiving a credit card refund please allow 4-6 weeks for the amount to show on your account. If a check is issued please allow 2-3 weeks for processing.

ARE SHIPPING AND HANDLING CHARGES REFUNDABLE?

No.

DO YOU HAVE A RETURN SERVICE FEE POLICY?

In most cases, no. However, the merchandise will be inspected upon return and if items are opened or deemed damaged there will be a 10% restocking fee.